67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital AgeChris Tidball
Published on: 27/05/2026

Chris Tidball interviews Tracy Yon on insurance claims, fraud, AI, and workforce challenges. They discuss medical billing abuse, social media evidence, early-career training, and why human judgment still matters in modern claims management.

Casualty Claims ManagementInsurance Defense StrategyMedical Bill InflationAI in Insurance ClaimsClaims Talent Retention
Read more
64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

64 - When Drones Meet Desk Jobs: The New Age of Insurance ClaimsChris Tidball
Published on: 19/05/2026

Chris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.

Insurance Claims TransformationAI in Claims ProcessingProperty and Casualty Risk ManagementRemote Claims Workforce StrategySocial Inflation Insurance Defense
Read more
63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense CostsChris Tidball
Published on: 14/05/2026

Chris Tidball interviews Taylor Smith on rising claims costs, AI in litigation, and modernizing defense strategies. They discuss staffing challenges, outdated billing models, and why insurers must adopt AI and stronger negotiation practices.

Insurance Claims Defense StrategyAI Litigation TechnologyLegal Cost ContainmentClaims Resolution BenchmarkingAlternative Fee Arrangements Insurance
Read more
62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty Insurance

62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty Insurance

62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty InsuranceChris Tidball
Published on: 12/05/2026

Chris Tidball interviews Krista Glenn on specialty claims, AI tools, and building strong teams

Specialty Claims LeadershipInsurance Talent AcquisitionExcess Casualty ManagementClaims Team CultureCyber Insurance Claims
Read more