Insurance Fraud & Investigations

67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

Chris Tidball

Published on: 27/05/2026

Chris Tidball interviews Tracy Yon on insurance claims, fraud, AI, and workforce challenges. They discuss medical billing abuse, social media evidence, early-career training, and why human judgment still matters in modern claims management.

Subrogation & Claims RecoveryInsurance Fraud & InvestigationsClaims and Litigation Management

64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

Chris Tidball

Published on: 19/05/2026

Chris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.

Insurance Fraud & InvestigationsBusiness & Operational EfficiencyInsurance Defense

63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

Chris Tidball

Published on: 14/05/2026

Chris Tidball interviews Taylor Smith on rising claims costs, AI in litigation, and modernizing defense strategies. They discuss staffing challenges, outdated billing models, and why insurers must adopt AI and stronger negotiation practices.

Subrogation & Claims RecoveryInsurance Fraud & InvestigationsLegal & ComplianceInsurance Defense

62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty Insurance

Chris Tidball

Published on: 12/05/2026

Chris Tidball interviews Krista Glenn on specialty claims, AI tools, and building strong teams

Insurance Fraud & InvestigationsClaims and Litigation ManagementInsurance Defense