Claims and Litigation Management

49 - Insurers vs. Plaintiff Attorneys: Why Collaboration is Key to Staying Competitive

Chris Tidball

Published on: 03/09/2025

In this episode, host and insurance veteran Chris Tidball interviews Jeanette Hernandez, a seasoned claims professional and CEO of Claim Connect IQ. Jeanette discusses her career journey, the creation of Claim Connect IQ. The conversation explores talent shortages, the evolving insurer-service provider relationship, and the competitive challenges insurers face against the more collaborative plaintiff bar. Emphasizing the need for greater industry cooperation, the episode highlights how knowledge sharing and partnerships can drive innovation and address pressing issues in insurance claims.

Legal & ComplianceBusiness & Operational EfficiencyClaims and Litigation Management

48 - Training Tomorrow's Adjusters: The Importance of Mentorship in the Claims Industry

Chris Tidball

Published on: 07/08/2025

In this episode of The Claim Hunter podcast, host Chris Tidball sits down with Gary Leonard, Head of Liability - North America at Gallagher Bassett, to explore his unique journey from private investigator to industry leader. Gary shares practical strategies for improving liability claims—emphasizing the power of timely investigations, transparent communication, and early resolution. The conversation also highlights key industry challenges such as fraud, training gaps, and the evolving demands placed on today's claims professionals.

Subrogation & Claims RecoveryInsurance Fraud & InvestigationsClaims and Litigation Management

46 - Unpacking the Complexities of Bad Faith Claims: What You Need to Know

Chris Tidball

Published on: 23/07/2025

In this episode of The Claim Hunter Podcast, host Chris Tidball sits down with Erin Erickson and Paul Tranel, Managing Partners at Bohyer, Erickson, Beaudette & Tranel, P.C. to explore Montana’s distinct legal landscape and its implications for insurance and bad faith claims. Erin shares her CLM award nomination and personal reflections, while the conversation unpacks trends in litigation, the advanced pay rule, and the influence of new residents on jury outcomes. The episode also covers the firm’s national recognition and offers practical takeaways on navigating evolving statutes and third-party litigation funding.

Insurance Fraud & InvestigationsLegal & ComplianceClaims and Litigation Management

45 - From Legal Briefs to Insurance Claims: A Journey of Unexpected Twists

Chris Tidball

Published on: 16/07/2025

In this episode of The Claim Hunter Podcast, host Chris Tidball talks with Alexandra Santo, Claims Consultant at Golden Bear Insurance Company, about her transition from practicing law to managing claims. Alexandra shares insights into handling complex cases across general liability, cannabis, and legal malpractice, along with reflections on career flexibility and industry trends. The discussion also explores the differences between working in a law firm and an insurance carrier, and how Golden Bear supports a wide range of small businesses.

Insurance Fraud & InvestigationsClaims and Litigation Management