58 - Cracking the Montana Litigation Code: AI, Guidelines, and Tax-Free Cars

58 - Cracking the Montana Litigation Code: AI, Guidelines, and Tax-Free Cars

58 - Cracking the Montana Litigation Code: AI, Guidelines, and Tax-Free Cars Chris Tidball
Published on: 28/04/2026

In this episode of Claim Hunters, host Chris Tidball speaks with Montana attorney Brandon Shannon about litigation management challenges. Brandon explains why subrogation is difficult in Montana due to the state's "made whole" rule. He highlights the importance of early case evaluation within 45–60 days and advocates for standardized litigation guidelines to improve consistency across insurers. Brandon also discusses how AI tools help summarize depositions and medical records efficiently, while attorney oversight remains essential.

Insurance Fraud & InvestigationsLegal & ComplianceBusiness & Operational EfficiencyClaims and Litigation Management
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57 - AI vs. Adjusters: Partnering for Faster, Smarter Claims Processing

57 - AI vs. Adjusters: Partnering for Faster, Smarter Claims Processing

57 - AI vs. Adjusters: Partnering for Faster, Smarter Claims ProcessingChris Tidball
Published on: 23/04/2026

In this episode of the Claim Hunter podcast, host Chris Tidball interviews Bryan Guin, Co-Founder and COO of Avallon AI, about the role of artificial intelligence in insurance claims operations. Bryan explains how Avallon AI builds AI agents that handle routine communications, document processing, and medical bill reviews, freeing adjusters for complex tasks. They discuss AI's potential for claims negotiation, licensing regulations, liability concerns, and job displacement fears. Bryan emphasizes that AI complements rather than replaces adjusters, helping address industry workforce shortages while preserving institutional knowledge. The conversation concludes with insights on future AI capabilities, pricing, and regulatory considerations.

Legal & ComplianceBusiness & Operational EfficiencyClaims and Litigation Management
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54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern Transportation

54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern Transportation

54 - The Human Touch in a High-Tech World: Risk Management Strategies in Modern TransportationChris Tidball
Published on: 14/04/2026

In this episode of Flame Hunters, host Chris Tidball interviews Carla Eastwood, Assistant Vice President of Risk Management at Mode Global, a non-asset transportation broker. Carla discusses the company's role in vetting carriers, managing claims, and preventing fraud, which has surged 2,400% since COVID-19. She highlights Mode Global's success in reducing fraud by 42% year-over-year using advanced verification tools and human oversight. The conversation also covers driver shortages, autonomous vehicles, and cross-border logistics challenges. Carla additionally shares personal achievements, including pageant titles and her work as a licensed mediator.

Subrogation & Claims RecoveryInsurance Fraud & InvestigationsLegal & ComplianceClaims and Litigation Management
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53 - The Greatest Growth Story in Insurance: RISE’s Journey to 9,000 Members Across 12 Countries

53 - The Greatest Growth Story in Insurance: RISE’s Journey to 9,000 Members Across 12 Countries

53 - The Greatest Growth Story in Insurance: RISE’s Journey to 9,000 Members Across 12 CountriesChris Tidball
Published on: 09/04/2026

In this episode of The Claim Hunters, host Chris Tidball speaks with Amy Cooper, CEO of Rise, a professional network for young insurance industry professionals. Amy shares Rise's remarkable growth to nearly 9,000 members across 12 countries, including their first international event at Lloyd's of London. She discusses stepping into the CEO role full-time and the upcoming 10th Annual Rise Awards and Leadership Summit, featuring keynote speaker Patrick Gallagher.

Insurance Fraud & InvestigationsLegal & ComplianceInnovationsFinancial Recovery & Hidden MoneyBusiness & Operational Efficiency
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