49 - Insurers vs. Plaintiff Attorneys: Why Collaboration is Key to Staying Competitive
In this episode, host and insurance veteran Chris Tidball interviews Jeanette Hernandez, a seasoned claims professional and CEO of Claim Connect IQ. Jeanette discusses her career journey, the creation of Claim Connect IQ. The conversation explores talent shortages, the evolving insurer-service provider relationship, and the competitive challenges insurers face against the more collaborative plaintiff bar. Emphasizing the need for greater industry cooperation, the episode highlights how knowledge sharing and partnerships can drive innovation and address pressing issues in insurance claims.