67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital Age

67 - Bridging the Generational Divide: Training Tomorrow’s Claims Experts in a Digital AgeChris Tidball
Published on: 27/05/2026

Chris Tidball interviews Tracy Yon on insurance claims, fraud, AI, and workforce challenges. They discuss medical billing abuse, social media evidence, early-career training, and why human judgment still matters in modern claims management.

Casualty Claims ManagementInsurance Defense StrategyMedical Bill InflationAI in Insurance ClaimsClaims Talent Retention
66 - When AI Meets Injury Claims: How Technology is Revolutionizing Major Case Management

66 - When AI Meets Injury Claims: How Technology is Revolutionizing Major Case Management

66 - When AI Meets Injury Claims: How Technology is Revolutionizing Major Case ManagementChris Tidball
Published on: 26/05/2026

Chris Tidball interviews Matthew Deming on major casualty claims, fraud detection, nuclear verdicts, and AI tools. Matthew shares how technology streamlines claims handling while human expertise remains critical in complex liability cases.

Large Exposure Casualty ClaimsInsurance Defense Litigation StrategyNuclear Verdicts MitigationTraumatic Brain Injury Claims DefenseConstruction Defect Mediation
65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic WorldChris Tidball
Published on: 20/05/2026

Chris Tidball interviews Dave Fernandez on insurance careers, remote work, AI tools, and staffing challenges. Dave shares his journey in claims, Kingstone’s growth plans, and why curiosity and strong judgment remain vital in the industry.

Property and Casualty Claims TransformationRemote Claims Workforce StrategyAI in Insurance ClaimsAdjuster Talent RetentionClaims Workflow Optimization
63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense CostsChris Tidball
Published on: 14/05/2026

Chris Tidball interviews Taylor Smith on rising claims costs, AI in litigation, and modernizing defense strategies. They discuss staffing challenges, outdated billing models, and why insurers must adopt AI and stronger negotiation practices.

Insurance Claims Defense StrategyAI Litigation TechnologyLegal Cost ContainmentClaims Resolution BenchmarkingAlternative Fee Arrangements Insurance