65 - Remote, Reliable, and Ready: A Bold Approach to Claims Adjusting in a Post-Pandemic World

Chris Tidball

Published on: 20/05/2026

Chris Tidball interviews Dave Fernandez on insurance careers, remote work, AI tools, and staffing challenges. Dave shares his journey in claims, Kingstone’s growth plans, and why curiosity and strong judgment remain vital in the industry.

Subrogation & Claims RecoveryInnovationsFinancial Recovery & Hidden MoneyInsurance Defense

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64 - When Drones Meet Desk Jobs: The New Age of Insurance Claims

Chris Tidball

Published on: 19/05/2026

Chris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.

Insurance Fraud & InvestigationsBusiness & Operational EfficiencyInsurance Defense

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63 - Litigation in the Age of AI: Rising Impacts on Plaintiff Advocacy and Defense Costs

Chris Tidball

Published on: 14/05/2026

Chris Tidball interviews Taylor Smith on rising claims costs, AI in litigation, and modernizing defense strategies. They discuss staffing challenges, outdated billing models, and why insurers must adopt AI and stronger negotiation practices.

Subrogation & Claims RecoveryInsurance Fraud & InvestigationsLegal & ComplianceInsurance Defense

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62 - Claims, Cyber, and Cold Ohio Winters: Tales from the Front Lines of Specialty Insurance

Chris Tidball

Published on: 12/05/2026

Chris Tidball interviews Krista Glenn on specialty claims, AI tools, and building strong teams

Insurance Fraud & InvestigationsClaims and Litigation ManagementInsurance Defense

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