Chris TidballChris Tidball interviews Rob Bowers on claims industry changes, AI, customer expectations, and leadership. Rob reflects on four decades in claims handling, the value of empathy, and his plans for retirement, travel, and family time.
Chris TidballIn this episode of Claim Hunters, host Chris Tidball speaks with Hope Remetta, Director of Claims at Berkley Industrial Comp. Hope explains her team's focus on high-severity workers' compensation claims, including fatalities, amputations, and traumatic brain injuries, involving highly skilled workers in hazardous industries. She highlights Berkley's flexible, creative approach to claims management, sharing a notable amputation case where specialized prosthetic care helped an injured worker return to work.
Chris TidballIn this episode of Claim Hunters, host Chris Tidball speaks with Montana attorney Brandon Shannon about litigation management challenges. Brandon explains why subrogation is difficult in Montana due to the state's "made whole" rule. He highlights the importance of early case evaluation within 45–60 days and advocates for standardized litigation guidelines to improve consistency across insurers. Brandon also discusses how AI tools help summarize depositions and medical records efficiently, while attorney oversight remains essential.
Chris TidballIn this episode of the Claim Hunter podcast, host Chris Tidball interviews Bryan Guin, Co-Founder and COO of Avallon AI, about the role of artificial intelligence in insurance claims operations. Bryan explains how Avallon AI builds AI agents that handle routine communications, document processing, and medical bill reviews, freeing adjusters for complex tasks. They discuss AI's potential for claims negotiation, licensing regulations, liability concerns, and job displacement fears. Bryan emphasizes that AI complements rather than replaces adjusters, helping address industry workforce shortages while preserving institutional knowledge. The conversation concludes with insights on future AI capabilities, pricing, and regulatory considerations.