Navigating the Shift: From Law to Claims Management with Alexandra Santo of Golden Bear Insurance Company

In this episode of The Claim Hunter Podcast, host Chris Tidball welcomes Alexandra Santo, Claims Consultant at Golden Bear Insurance Company, for a powerful conversation about career transformation, industry evolution, and navigating the unique risks facing today’s claims professionals. Drawing from her legal background, Alexandra shares how she transitioned from practicing attorney to insurance claims consultant, offering real-world lessons for professionals exploring new paths and insurers managing a broad spectrum of claims.

From Law Firm Routines to Insurance Impact

Alexandra unpacks the pivotal moment that led her to leave the rigid, billable-hour structure of law firm life in favor of the insurance industry’s dynamic pace and variety. At Golden Bear, she manages a wide array of claims—from general liability and professional lines to emerging risks like cannabis-related claims and legal malpractice. She explains how shifting into insurance provided her with a more diverse caseload, better work-life balance, and a greater sense of professional impact. Alexandra also outlines the complexities of handling claims in evolving sectors like cannabis, where state-by-state regulation creates both challenges and opportunities. Her insights offer not just career advice but tactical recommendations for brokers, underwriters, and business owners navigating coverage in high-risk industries.

About Alexandra Santo

Alexandra is a Claims Consultant with Golden Bear Insurance Company. Prior to joining the insurance industry, she practiced law with a focus on litigation and brings a detail-oriented, compliance-driven approach to claims management.

About Golden Bear Insurance Company

Golden Bear Insurance Company provides innovative coverage solutions for small businesses across multiple industries, including high-risk and emerging sectors such as cannabis, professional services, and specialty liability. Their hands-on underwriting and deep risk expertise make them a trusted partner for brokers and business owners alike.

Links Mentioned in This Episode

• Golden Bear Insurance Company

Key Episode Highlights:

• Why Alexandra left the legal profession for a career in insurance—and why others might consider the shift.

• Common claim types in professional lines, general liability, and cannabis-related coverage.

• The hidden risks and real-world impact of legal malpractice claims.

• Tactical advice for law firms and business owners on documentation and coverage reviews.

• The importance of staying current with regulatory changes and exclusion trends.

Conclusion

This conversation is a must-listen for legal professionals eyeing a shift, insurers managing diverse claims, and business owners looking to better understand their coverage. Alexandra’s story demonstrates how legal expertise can translate into powerful claims leadership, especially in industries where risk is constantly evolving.

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