49 - Insurers vs. Plaintiff Attorneys: Why Collaboration is Key to Staying Competitive
Breaking Down Silos in Insurance: How Jeanette Hernandez is Leading a Collaboration Revolution
In this episode of The Claim Hunter podcast, host Chris Tidball welcomes Jeanette Hernandez, CEO of Claim Connect IQ, to explore how insurers can overcome industry-wide challenges through strategic partnerships and knowledge-sharing. Drawing on decades of experience and her leadership in AMA Roundtables, Jeanette shares how curated networks and open forums are reshaping claims management, improving outcomes, and reducing risk. This conversation delivers practical strategies for insurance professionals navigating an industry where talent shortages, fraud, and siloed operations are on the rise.
Curated Connections, Collaborative Intelligence, and the Case for Change
Jeanette’s approach to innovation in claims starts with solving one of the industry’s biggest inefficiencies: how claims professionals find and vet service providers. Claim Connect IQ replaces guesswork and Google searches with a curated platform that connects adjusters to peer-reviewed partners—reducing risk while improving quality. Whether it's legal, forensic, or restoration services, the right partners, vetted by trusted peers, can streamline operations and reduce costly errors.
But Jeanette doesn’t stop at technology—her work with AMA Roundtables tackles another silent threat: isolation. These exclusive, function-specific communities provide a safe space for industry professionals to share real data, best practices, and benchmark insights. These peer-driven discussions are often more valuable than annual conferences, allowing members to tackle challenges like fraud detection, workforce training, and emerging litigation trends in real time.
Perhaps the most urgent issue discussed is the talent gap. With a wave of senior adjusters retiring and a shortage of new professionals entering the field, the knowledge drain is real. Jeanette emphasizes mentorship, reverse mentoring, and collaborative training as critical tools to bridge generational divides and retain institutional wisdom. Her message is clear: insurers must adapt their internal cultures to be more connected, more transparent, and more community-driven—or risk falling further behind aggressive, tech-savvy plaintiff firms who have already mastered this playbook.
About Jeanette Hernandez
Jeanette Hernandez is the CEO of Claim Connect IQ and a driving force behind AMA Roundtables. With a background in claims, litigation, and strategic leadership, she’s passionate about empowering claims professionals with smarter tools, stronger networks, and practical innovation.
About Claim Connect IQ
Claim Connect IQ is a curated platform connecting insurance professionals to trusted, peer-reviewed service providers. Built by claims professionals for claims professionals, it reduces search time, mitigates risk, and fosters a smarter ecosystem of vetted partnerships.
Links Mentioned in This Episode
Key Episode Highlights
Why peer-vetted directories like Claim Connect IQ are essential for quality partnerships
How AMA Roundtables foster open knowledge-sharing and real benchmarking
The generational talent gap—and how mentorship accelerates skills transfer
How plaintiff attorneys’ collaboration outpaces insurers—and what to do about it
Actionable strategies to foster collaboration, agility, and long-term innovation
Conclusion
Jeanette Hernandez offers a powerful reminder that innovation isn’t just about new tools—it’s about new mindsets. In an industry historically defined by risk mitigation and regulatory hurdles, she champions a new era of transparency, collaboration, and continuous learning. Her work is helping to redefine how insurance professionals connect, grow, and adapt in a rapidly evolving environment.
Ready to step up your claims strategy?
Visit ChrisTidball.com for resources that will sharpen your edge and help you lead in today’s fast-changing insurance landscape. And if you’ve got insights or experience to share with the industry, apply here to be featured on The Claim Hunter podcast.
