Navigating Risk and Fraud in Logistics: Insights from Carly Eastwood of MODE Global

In this episode of The Claim Hunters Podcast, host Chris Tidball sits down with Carly Eastwood, AVP of Risk Management at MODE Global, to explore the high-stakes world of transportation risk and fraud prevention. As logistics networks face a 2,400% surge in fraudulent activity since the pandemic, Carly shares how her team manages the complexities of a non-asset broker model while maintaining rigorous carrier vetting standards. This conversation is a must-watch for claims professionals and risk managers looking to understand the intersection of cutting-edge identity verification technology and the evolving regulatory landscape of cross-border commerce.

Strengthening the Supply Chain: Vetting, Compliance, and Fraud Prevention

The logistics industry operates on a foundation of trust, yet the rise of sophisticated fraud schemes like email account takeovers and load theft has made that trust harder to verify. Carly Eastwood explains that at MODE Global, the first line of defense is a multi-layered carrier vetting process that goes far beyond basic paperwork. By utilizing advanced platforms for facial recognition and driver’s license validation, risk managers can ensure that the person behind the wheel is exactly who they claim to be. This rigorous approach is essential for non-asset brokers who must protect their shippers' interests across diverse transportation modes, including ocean, air, and truckload freight.

Beyond immediate fraud threats, the industry is grappling with significant regulatory shifts and a tightening labor market. Stricter enforcement of commercial driver’s license (CDL) requirements and evolving domicile regulations are impacting carrier capacity, particularly in cross-border operations between the U.S., Canada, and Mexico. Navigating these regional legal frameworks requires a dedicated compliance team that can manage claims with transparency while staying ahead of legislative changes. Effective risk management today demands a proactive stance—diversifying carrier bases and maintaining meticulous documentation to expedite claims resolution when transit issues inevitably arise.

While technology provides the tools to flag anomalies, the human element remains the ultimate decider in high-risk scenarios. Carly emphasizes that while automated systems can process vast amounts of data, experienced analysts are required to interpret nuanced patterns and make rapid, informed decisions. Industry collaboration is equally vital; sharing intelligence through organizations like the Council of Insurance Agents & Brokers helps the entire sector stay one step ahead of bad actors. By balancing innovative tech with professional expertise and collective industry knowledge, logistics leaders can build a more resilient and secure supply chain for the future.

About Carly Eastwood

Carly Eastwood serves as the Assistant Vice President of Risk Management at MODE Global. A recognized leader in the logistics space, she is a licensed mediator and has been honored as a finalist for Corporate Professional of the Year. Her multi-faceted background, ranging from risk litigation to leadership roles, fuels her passion for protecting the integrity of global transportation networks.

About MODE Global

MODE Global is a leading multi-modal logistics third-party (3PL) firm that provides comprehensive transportation resources across North America. As a non-asset-based provider, they specialize in connecting shippers with a vetted network of carriers, offering tailored solutions for air, ocean, rail, and highway freight with a heavy focus on safety and regulatory compliance.

Links mentioned in this episode

• Guest Company: MODE Global

• Guest LinkedIn: Carly Eastwood

Key Episode Highlights

• The Surge of Logistics Fraud: Understanding the 2,400% increase in fraud and the specific tactics, like "spoofing," used to target brokers.

• Identity Verification Tech: How tools like Highway utilize multi-factor authentication and facial recognition to secure the carrier vetting process.

• The "Human-in-the-Loop" Philosophy: Why technology alone isn't enough and how experienced risk analysts provide the critical final check.

• Cross-Border Complexity: Insights into navigating the differing legal and insurance frameworks between the U.S., Mexico, and Canada.

• Collaborative Defense: The importance of sharing fraud data across the industry to protect all stakeholders from evolving threats.

Conclusion

This conversation highlights that in the modern logistics environment, risk management is no longer a back-office function but a front-line strategic necessity. By combining robust carrier vetting, proactive regulatory awareness, and industry-wide collaboration, companies can effectively safeguard their shipments and maintain the integrity of global trade.

Ready to step up your claims strategy? Visit ChrisTidball.com for resources that will sharpen your edge and help you lead in today’s fast-changing insurance landscape. And if you’ve got insights or experience to share with the industry, apply here to be featured on The Claim Hunter podcast.